Why do my members not receive email after I added them as member?

There are 2 possible ways to add members. 

1) The Admin Portal

• We will like to explain for the case (see image), the sign-up method was “Add Member” on the admin portal. 
• For “Add member” on the admin portal, the full member profile has already been completed. In this case, it does not require the member to finish his/her registration details since all details have already provided. Therefore, the system does not trigger an email to the member asking to finish the profile setup. 

(2) The Store Portal

• We will like to explain if your staff chose to just enter an email and do transactions, the system will trigger an email to the member to finish his profile setup. This is because your staff hasn’t collected the full profile yet.
• In this case, you can see “Resend email invite” on the admin portal because the member needs to finish his registration setup.